Customer Engagement

The way consumers expect to buy products and services has changed – many organisations are struggling to adapt

A customer will often know more about a particular product than you do, having spent time extensively researching online and consulting user forums. 73% of marketers believe that putting the customer at the heart of what they do is critical to their business, and consumers agree – 70% of how a buying experience is evaluated relates to how the customer feels they are being treated.

WBL Solutions uses technology-enabled learning to modernise and improve the customer experience to boost sales, brand loyalty and customer retention rates. This means agile, blended solutions that allow salespeople to provide a more dynamic, customer-focused experience.

Our blended programmes allow your sales and client-facing staff to master customer engagement and ensure they create a positive and consistent experience no matter who they are dealing with. They allow a cohesive and fully integrated sales process.